Hilton La Sabana partnered with Zuvo to elevate their digital presence and streamline online guest engagement. Through strategic content, AI-driven automation, and consistent branding, we helped drive real-world bookings through social media.
Client
Hilton La Sabana
Service Provided
Social Media Management
The Goal
Hilton La Sabana, one of San José’s premier luxury hotels, partnered with us to enhance their visual identity, improve their online engagement, and streamline customer interactions. They needed a reliable partner to refresh their content, grow their digital presence, and implement smart technology to better serve their guests.
The Challenge
Despite being a well-known brand, Hilton’s local branch was struggling with low social engagement, inconsistent content, and time consuming manual responses to guest inquiries, leading to missed opportunities and low conversion from social channels.
Our Approach
By managing their content strategy, designing branded visuals, producing engaging videos, and implementing an AI-powered chatbot to handle guest inquiries, we streamlined their online presence. The result was a significant boost in engagement, a growing follower base, and a clear increase in direct bookings and revenue.
The Results
We helped Hilton grow their social media followers by over 60% in just three months and boosted story engagement more than four times. Our AI chatbot automated over 80% of their direct messages, improving response times and freeing up staff. These efforts led to a 30% increase in direct bookings from social channels and contributed to a solid boost in overall revenue.
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